Rejection Therapy and Confidence

How to be brave

Wear armor with a metal skirt
Pop out your chest
Wear black lipstick
Say heroic things that make no sense
Find a boyfriend and save him from a dragon
Practice your British accent
Rent a horse to ride
Work out at the gym
And finally, most importantly,
wear lots of deodorant.

– By P.R., 4th grade

Confidence

Confidence is an learned skill. It comes from the way we are brought up, and our experiences interacting with others.

It’s an important skill, not only for sales or your career, but on your personal relationships. However, a lot of us suck at it because we’re afraid of rejection: Asking that person out, asking for a salary raise, getting on the phone for a sale. What if they say no, and we end up being ridiculed? “That’ll never work. Better forget about.”

Downing a couple beers washes away the self-consciousness and makes you a better dancer, but there has to be some other way of building up confidence.

As humans, we turn out to be better at playing games than at actual situations. Games are a safe environment where we can experiment and learn new abilities without feeling at risk. When you take an aspect of life and think about it as a game, great things happen.

Enter Rejection Therapy.

A game where you can only win

A friend once told me about Rejection Therapy, here’s how it goes:

The idea is to place yourself in uncomfortable situations, with the goal of being rejected at least once a day for a period of time.

For example, walk to a stranger eating a sandwich and ask them to give them half their sandwich. If they ask you to fuck off, congratulations! You’ve been rejected, you’ve accomplished your goal for the day. If the stranger says yes… well, now you have half a sandwich. Keep working on it until you get rejected.

This way you expose yourself to rejection gradually, in a controlled environment. The worst case is already expected – hell, it’s even the most likely outcome. The best case is a positive answer, or even the beginning of a fun story you’ll be able to share with others later.

You can find ideas for your crazy requests online, with quests like asking a stranger to borrow $100, asking for free fries on a restaurant, or a free upgrade to first class in your flight.

My own favorite situation was the day I sat on a chair by a public restroom and asked for donations. I didn’t make any money, but we had a good laugh.

Try it yourself

If being shy or afraid of rejection has held you back, I recommend you giving it a try. You can play with some friend, or simply make it your personal adventure.

It’s easier to do in places where nobody knows you. Take your first steps and make sure you make really crazy requests – the crazier, the easier they will seem, in the safety zone of the “game” you’ve put together.

As you get more comfortable in being rejected in the game, those skills and confidence will translate to real life situations. And that’s as skill you’ll take with you for life.

Here’s some inspiration from a fearless comedian. Don’t try these at home!



Liked this? Get the next posts via email:

I send about one email per month. No spam, ever.

On living in Berlin

Today Fortune.com ran a post about Spaniards emigrating to Berlin, where I was interviewed among others.

The article features a few personal stories: entrepreneurs taking part in the gold rush, young lads searching for better working conditions, etc. But there’s a lot more than just work life, so here’s my experience with Berlin.

How I ended up in Berlin

I left Barcelona a few months ago, hoping to live as a nomad until I get tired of it. My co-founder, Pedro, joined and we headed first to the Canary Islands, and then to Berlin.

At first I didn’t know what to expect from the city. We booked a hostel and airbnbs, and soon rented rooms in the eastern part of the city.

Time flies: I just realized I’ve been here for almost 5 months! I will move away next month, but I’m sure I’ll be back to this city.

Berlin is an adult playground

Life here has been simple, cheap and enjoyable. I’ve been living in a shared apartment, since it was easier than renting my own place and I got to meet new people. Every day I wake up without an alarm, head to a coffee-shop where we put hard work into 8fit. Sometimes I work out and sometimes I spend the night out.

It feels a lot like a holiday. You’re “away” for everybody back home, and the phone rarely buzzes. Being new to a city is refreshing.

I’m not in the habit of month-long holidays. Traveling this way feels more fulfilling: work becomes your storyline, and life is everything else that happens in the way.

The city, at least in spring and summer, is full of energy. Sometimes it feels like you’re being dragged down the stream by it. I found it easy to meet new people in parks and spätis, and the clubbing scene is friendly and fun.

The startup scene

"That sounds great", you might be thinking, "but I thought you were there for the startup scene". Honestly, no, not at all. I’m here for my project – a very different story.

I love building companies, but working on a project and “networking” are very different things. I really value the time to work on 8fit, and being able to cut all the interruptions.

People often spend too much time meeting other entrepreneurs, beyond the point of diminishing returns. It’s when networking becomes notworking. If you’re lucky, all your business needs is to ship good products, find new customers and make sure nothing breaks. As a small team, you can do all of that from a café.

As an early-stage startup, Berlin has a lot to offer: co-working spaces, great cafés to work from, cheap food and housing, and a vibrant culture. That’s everything I need right now.

Being an ex-pat

Working nomadically has been relatively easy. I still pay my taxes and health insurance in Spain, which covers me here. My companies are US-based. I’ve got everything set up to work online from anywhere.

You can really live here without ever learning a word of German, although learning it will help you experience it more fully. The city is 24-hours, bike-friendly and the public transport is great.

On average, I’d say I spend less than in Barcelona and significantly less than in San Francisco. I eat out practically all the time and hasn’t been a problem.

Spaniards in Berlin

Take a walk down Kreuzberg and you’ll hear a decent amount of Spanish in the way.

It seems like everyone I’ve ever met is moving to Germany. People from Barcelona, Madrid and California are either visiting or staying here, or planning to move soon.

I neither seek nor avoid Spaniards. If somebody’s in town, we’ll meet, but I’ve tried to avoid becoming an “ex-pat” hanging around with all the other foreigners. Every other nationality seems equally interesting.

Nobody likes a closed community of noisy ex-pats, and I think getting involved with locals is an important part of experiencing life in Berlin.

Artists and DJs

When I lived in San Francisco, it seemed like every conversation started with “where do you work at”, as if work was the defining part of your identity.

Not in Berlin. I called it an adult playground before, as I find a lot more people taking time off, trying to set up an art exhibition, or DJing at events, and they take it just as seriously as others take their “grown-up” jobs.

That character extends to the venues, also. Cafés and clubs have their own character: spacious, sometimes delirious and often with lots of outdoors space. Events are intense and playful.

The vibrant and diverse art community adds a lot to the city, much like it turned San Francisco into the city it is today.

Working for others

For those looking for a job, it doesn’t seem very hard to find one once you’re here. English will do in many cases, although German definitely helps.

Skilled jobs at startups and other companies seem to pay well. You might not get as many 0s as in London, but your money will definitely get you more in Berlin.

Cost of living and properties

Berlin used to be incredibly cheap, after being deserted in the nineties. It’s been changing little by little, as artists moved in and then other communities.

Kind of like San Francisco, the huge wave of young immigrants has been driving prices up year by year. You can rent a room for 350€, or sublet a studio for 650€, get a co-working space for 80€/mo, and even buy property for a bargain.

However, it’s quickly changing. Myself, I’d be happy to buy a flat if I found something nice enough.

Closing thoughts

That’s been my experience for the last months here. I’m leaving now, escaping the winter, but I’m sure I’ll be back to this city.

And if you’re also wandering around, you should definitely spend some time here. It might not stay like this forever.

Liked this? Get the next posts via email:

I send about one email per month. No spam, ever.

Buying time: How to automate chores

Starting a company means you’ll be wearing a lot of hats: product, marketing, support, design, accounting, agreements, data entry…

At first, it’s easy to handle. There are no customers, and your only focus is on building the product. But as the company goes live, your time is spread thin over too many responsibilities.

Your time is limited, and even if you have co-founders and you avoid distractions, you’ll soon be needing help if you want to focus on what you do best.

Here’s how we got our time back at 8fit:

1. Understand how you’re spending your time

Our team keeps daily reports of “achievements”, which is a simple list where we share our accomplishments for the day:

  • Completed feature X: 2h
  • Optimized Facebook ads: 30m
  • Replied to our users: 2h
  • Fixed horrible bug with upgrades: 1h
  • Updated our accounting: 1h30
  • Create 20 new recipes: 2h
  • Add pictures for recipes: 3h
  • Update our revenue spreadsheets: 1h
  • Cancel credit card: 20m

In this example, there’s a mix of high-value accomplishments and chores. Ideally, we’d want to either automate or outsource the chores.

2. Automate using product design

The first step to free up time is to solve issues before they’re an issue. In other words: use your product and backend to stop chores at the source.

In the example above, we were spending a significant amount of time replying to users. To reduce the load, we are building a feature that’ll serve as a non-human virtual coach fore free users, and we’ll keep human trainers for our paid customers.

Accounting, deploying servers, managing customers… If something is going to be recurring, we invest some time into building a good system that will take care of it. It’s always a good investment.

In the example above, we’d be reducing time replying to our users (2h in a day) with simple product changes. Your product should be efficient by design.

3. Outsource small chores to a virtual assistant

After automating whatever we could, we were still facing a lot of tasks that required a human.

Luckily, there are services like Fancy Hands that offer virtual assistants for a few bucks a month. Give them a task like “cancel my credit card” or “arrange a notary appointment in Berlin”, and they’ll set up everything for you.

That’s 20 more minutes saved on the phone, great for small companies without an office manager. Caveats: they can’t handle any specialized tasks.

4. Outsource projects or responsibilities to freelancers

Freelancers are great for whatever needs a specialist. I love the way ODesk works, where you can easily post ads, interview candidates and hire them without any additional paperwork.

Instead of doing time-intensive things ourselves, we outsourced whatever we could. That way we’re saving money (a freelancer is cheaper than our time) and get access specialists. Instead of putting 4h into a time-intensive task, it becomes a 30 minute review on our side plus 4h for the freelancer.

The first candidate for outsourcing was detecting bugs in new releases. Our QA person costs less than $10 per hour and is able to test the whole application, identify problems and file high-quality bug reports with screenshots and steps to reproduce. That turns 1h fixing a bug into 15 minutes, because we go straight into it, identify it and fix it.

After that, we started outsourcing our accounting, recipe creation, graphic material…

The result of well-oiled processes

Nowadays we are still putting the same effort into the project, without going insane with the workload, but we are getting much more done.

Here’s how a typical day looks like after optimizing our chores:

  • Completed feature X: 2h of our time.
  • Optimized Facebook ads: 30m of our time.
  • Replied to our users: 30m of our time (saving 90 minutes!)
  • Fixed horrible bug with upgrades: 15m (saving 45 minutes thanks to QA!)
  • Updated our accounting: 30m (saving 1h thanks to accountants!)
  • Create 20 new recipes: 30m (saving 1h30 thanks to nutritionists!)
  • Add pictures for recipes: 30m (saving 2h30 thanks to a photographer!)
  • Update our revenue spreadsheets: 15m (saving 45 min!)
  • Cancel credit card: 5m (saving 15 minutes thanks to an assistant!)

That’s a lot of hours saved that we can now dedicate to what we do best: build a great product for our users.

Expanding the team as a last resource

When every other channel is exhausted and you really need top talent, and only then, is when we look for ways to expand the time.

Hiring new employees is costly and a big commitment. We like to keep it as a last resource, to stay lean and keep our expenses as low as possible.

Liked this? Get the next posts via email:

I send about one email per month. No spam, ever.